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Regulatory Defence Limited strives to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can request our full complaints procedure. Making a complaint will not affect how we handle your case.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
and
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6167, Slough, SL1 0EH
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
The Regulatory Defence website (the “Website”) is provided by Regulatory Defence Limited (“Regulatory Defence”), a limited company (registered number 15107561) practising English law with offices in Liverpool. Authorised and regulated by the Solicitors Regulation Authority (8006015). References in these Terms to “we” / “us” shall be deemed to be references to Regulatory Defence. Any reference to a “partner” means a partner, member, consultant or employee with equivalent standing and qualifications in Regulatory Defence.
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